Privacy Policy

Welcome to bw52, Bangladesh's trusted online gaming destination. This Privacy Policy explains how bw52 collects, uses, stores, and protects personal information you provide when using our platform, including our website at bw52.xyz, mobile interfaces, and all associated services. By accessing or using bw52, you confirm that you have read, understood, and agreed to the terms outlined in this policy.

We are committed to safeguarding your personal data in line with internationally recognised data protection principles. We only collect information that is genuinely necessary to deliver a safe, fair, and enjoyable gaming experience. This policy applies to all players registered with bw52, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and elsewhere across Bangladesh.

Information We Collect

When you register, deposit funds, place bets, or contact our support team, bw52 may collect the following categories of personal information:

• Identity information — full name, date of birth, nationality, and government-issued ID details required for account verification and KYC compliance.
• Contact information — email address, phone number, and residential address, including city and division within Bangladesh.
• Financial information — transaction records, payment method details (such as bKash wallet numbers, Nagad mobile numbers, Rocket account references, and bank card data), deposit amounts, and withdrawal histories.
• Technical information — IP address, device type, browser type and version, operating system, session duration, clickstream data, and approximate geolocation derived from your network connection.
• Behavioural and gaming information — bet history, game preferences, session patterns, bonus usage, and responsible gaming choices such as deposit limits or self-exclusion requests.

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless you voluntarily provide such information in direct communications with our support team.

How We Use Your Information

bw52 uses your personal information solely for legitimate purposes connected to the operation of a responsible online gaming platform. Specifically, we use your data to:

• Create and manage your bw52 account, verify your identity as required for KYC, and maintain accurate records of your gaming activity.
• Process deposits and withdrawals securely through supported payment partners including bKash, Nagad, Rocket, and Upay.
• Deliver personalised promotions, bonuses, and notifications relevant to your gaming preferences, including cricket betting offers around BPL and T20 World Cup seasons.
• Monitor gaming behaviour to support responsible gaming measures, detect and prevent fraudulent or underage access, and comply with applicable regulations.
• Respond to customer service requests, resolve disputes, and improve our platform's performance, stability, and user experience over time.

How We Share Your Information

bw52 does not sell, rent, or trade your personal data to any third parties for their own marketing purposes. We may share your information only in the following strictly limited circumstances:

• Service providers and technology partners who assist with payment processing (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard networks), fraud prevention, data hosting, and platform security — under strict confidentiality agreements.
• Legal and regulatory authorities when required by applicable law, court order, or regulatory request — we will only disclose the minimum data necessary to satisfy such obligations.
• Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, to the limited extent required to authenticate your game session or resolve a disputed game outcome.

We ensure that any third party receiving your data is bound by appropriate contractual data protection obligations and is prohibited from using your data for any purpose beyond the specific service they are engaged to provide.

Cookies and Tracking Technologies

bw52 uses cookies and similar tracking technologies to operate our platform efficiently and enhance your experience. Cookies are small text files stored on your device that help us remember your preferences, keep your session active while you play, and understand how players navigate our site. We use session cookies (deleted when you close your browser), persistent cookies (retained for a set period), and functional cookies that enable features such as language preferences and login persistence.

Most modern browsers allow you to control cookie behaviour through your browser settings. You may choose to block or delete cookies; however, doing so may affect the functionality of certain bw52 features, including the ability to maintain an active gaming session. We do not use cookies to serve third-party advertisements or to track your behaviour across external websites unrelated to bw52.

Data Security

The security of your personal data is a top priority at bw52. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, and destruction. These measures include SSL encryption for all data transmitted between your device and our servers, firewalls, secure access controls, and regular security audits. Payment transactions processed through bKash, Nagad, Rocket, and Upay are handled via their respective secure encrypted channels.

While we take all reasonable precautions to secure your data, no online platform can guarantee absolute security against all possible threats. We strongly encourage you to use a strong, unique password for your bw52 account, enable any two-factor authentication features we offer, and never share your login credentials with any third party. If you suspect your account has been compromised, please contact our support team immediately at [email protected].

Data Retention

bw52 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Account information, transaction records, and gaming history are retained for a minimum of five years following account closure to meet standard financial record-keeping and anti-money laundering obligations. After the applicable retention period expires, your data is securely deleted or irreversibly anonymised. You may request early deletion of certain data by contacting our support team, subject to our legal obligations to retain specific records.

Your Rights Regarding Your Personal Data

As a bw52 player, you have the following rights in respect of your personal data held by us:

• Right of access — you may request a copy of the personal data we hold about you, including your account details, transaction history, and gaming records.
• Right to rectification — if any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it promptly.
• Right to erasure — subject to applicable legal retention requirements, you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw your consent.
• Right to object — you may object to the processing of your data for direct marketing purposes at any time, and we will honour that objection promptly.

To exercise any of the above rights, please contact us at [email protected]. We aim to respond to all data rights requests within 30 calendar days of receipt. In some cases, we may require additional verification of your identity before fulfilling a request.

Third-Party Services and Links

The bw52 platform integrates content and services from third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies and data protection frameworks. bw52 is not responsible for the privacy practices of these third-party providers. When you interact with a third-party game engine embedded within our platform, that provider may collect certain technical data such as session identifiers and game event data necessary for game functionality and fairness certification. We encourage you to review the privacy documentation of any third-party provider whose games you play on our platform.

Children's Privacy and Age Restriction

bw52 is an online gaming platform strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has provided us with personal information, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor under your care has registered with bw52, please contact us immediately at [email protected]. We take underage access extremely seriously and actively implement age verification checks as part of our KYC process to uphold a 21+ only environment across Bangladesh.

Changes to This Privacy Policy

bw52 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or the features and services we offer. When we make material changes to this policy, we will update the effective date displayed at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the bw52 platform following the posting of any changes constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bw52 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available around the clock to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, and all other divisions.

Email us at: [email protected]